Product Supply Only Shipping Terms:
Trend Plumbing & Home Solutions offers shipping on selected products to most parts of Australia, however there are some restrictions depending on the nature of the product. Products that are seen with ‘request a quote’ will need to be quoted upon request, however other priced items will be shipped on the terms below.
We offer a shipping rate of $30 Australia wide for under $200 and for customers in the Sunshine Coast & Brisbane area shipping is free. All orders are shipped via premium and express delivery services, to reduce the risks of breakages to our customers.
Items such as Appliances, Hot water systems, Vanity units, Baths, Toilets and other bulky products are restricted to SEQ delivery areas only. If you try to check out with one of these items outside of the SEQ area payments methods will not be available.
- Products are dispatched from either Sippy Downs office or our Warehouse in Narangba, QLD
- Large items will be sent with either TNT Express, Startrack, FedEx, Border Express, Fastway couriers and smaller items with Australia Post/Startrack.
- Unfortunately, due to courier restrictions, we do not send to PO Boxes.
- Please be aware that sometimes products must be ordered in, if orders are urgent please phone us prior to placing the order
- We always endeavour to dispatch orders the same or the next day, although there may be circumstances handling time may extend up to 3 days depending on the order. Shipping time frames vary from 2-7 business days depending on your location. You will receive an email with your specific tracking information once your order has been shipped.
- We chose the most secure and fastest delivery methods to ensure you receive your order fast and in perfect condition, however, once your order is in the hands of our freight company we do not take responsibility for any delays that may incur.
Product Supply and Install packages – Please refer to Installation Inclusions & expectations for more information
- Installation of products sold is only currently available to customers located between Noosa to South Brisbane, if you are unsure if your area is covered by our installation service, please contact Services & Installations (0447 678 670).
- Upon completion of transaction a representative of Trend Plumbing Home Solutions will be in contact to organize a date for installation. Installation can be expected to be completed within 2-5 business days for goods held in stock.
- Installations costs sold in the ‘supply & install’ packages are standard installs.
- All installations are undertaken by either Trend Plumbing & Home Solutions or one of our nominated Contractors
- All installing trades professionals are licensed and insured. Our installation services are a premium service, thus we offer 100% satisfaction guarantee
- It is the customer’s obligation to assess whether the goods being purchased can be installed prior to the installing technician attending site. If there are any concerns or confusion regarding installation of goods, THS offer over the phone consultations free of charge. Alternatively an email can be sent to [email protected]
- Installation costs are ‘like for like’ installations unless specified. Variations are charged at the discretion of the installing technician. Variations include, but are not limited to: Extra materials, fittings, labor or any unforeseen circumstances
- If the installation of a product does not fit into the ‘like for like’ installation scope, THS offers free quotations
- If for any reason the attending technician cannot install the purchased goods, a refund will be offered with a restocking fee of 30% will apply to the cost of the transaction.
- Refunds cannot be granted to customers that have had goods already installed.
Our installation services are currently limited to the following areas (Queensland):
- Noosa/ Wide Bay area
- Sunshine Coast & Surrounding Hinterlands
- Moreton Bay Area
- North Brisbane
- South Brisbane
If an installation package is selected in an area we do not service, a refund will be issued for the installation and the product will be sent via our postage services.